Turning TelQ's outdated product design into an outstanding one

About the project

Refining platform based on valuable users' insights

TelQ, an essential tool for businesses utilizing SMS, needed a modern update. While it worked well, a product redesign was imperative to improve its user-friendliness and visual appeal. This is what they came to Merge with.

This revamp was super important to keep TelQ top-notch and a go-to option for businesses that need to test and send SMS easily. This project was driven by the objective to not only enhance the aesthetics but also to optimize usability for a seamless user experience.

Services

Product UX Discovery Product Design UI/UX Design Dashboard Design

Enhancing user experience for simplifying test creation and data tables

We used valuable user feedback as our guiding compass, which pinpointed two crucial areas for improvement. The first was simplifying the text creation process; users wanted a streamlined and easy way to create texts, making it a top priority. The second area was untangling the complexity of the data table, particularly the challenges posed by multiple filters. Simplification was necessary to enhance user interaction and improve overall ease of use.

What exactly Merge did

Understanding the specific requirements of TelQ, we crafted a streamlined plan to address their challenges and deliver a platform’s redesign. Here’s a detailed overview of our approach:

“Their approach to work processes and design matches the standards set by top-notch agencies. Merge's expertise is apparent throughout the design project as they effortlessly tackle complicated obstacles, and deliver really great results.”

Oleg Makarov

CEO at TelQ

In conclusion

Final words

The redesign of TelQ's platform was a journey toward enhancing usability and aesthetics while maintaining functionality. The optimized menu and distinctive visual design for tests have made a significant difference, aligning the platform with modern design standards and meeting client expectations.

What our clients say

Read Clutch review

“The Merge Development team is very good at what they do. It’s why we’ve continued to use their services even after a year. We plan to work with them for the rest of our business’s life.”

David Kemmerer, CEO & Co-Founder at CoinLedger

1/3

Read Clutch review

“We find their approach to working processes, design, and development very satisfying and that usually only top agencies can provide.”

Charlie Karaboga, CEO & Co-Founder at Block Earner

1/3

“The collaboration between our two teams has been great. It’s very easy to work with the Merge teammates. With Merge, we’re shipping more iteratively, working faster.”