Redesigning outdated product
About the project
About TelQ
TelQ is a worldwide provider of SMS quality assurance services.
Challenge
TelQ needed a modern update to maintain its competitive edge. While functional, its outdated design and user interface were no longer meeting the expectations of users. The task was to redesign the product, focusing on both visual appeal and ease of use, while ensuring that its core functionality—enabling businesses to send and test SMS efficiently—remained intact.
What Merge delivered
1) We redesigned TelQ's product to modernize its interface, focusing on both aesthetics and functionality for an improved user experience. 2) Our team created an intuitive dashboard design.
Improving user experience
We used valuable user feedback, which pinpointed two crucial areas for improvement. The first was simplifying the text creation process; users wanted a streamlined and easy way to create texts, making it a top priority. The second area was untangling the complexity of the data table, particularly the challenges posed by multiple filters. Simplification was necessary to enhance user interaction and improve overall ease of use.
What exactly Merge did
Conducted a comprehensive UX audit and competitor analysis to understand existing challenges and IT infrastructure industry standards.
“Their approach to work processes and design matches the standards set by top-notch agencies. Merge's expertise is apparent throughout the design project as they effortlessly tackle complicated obstacles, and deliver really great results.”
Oleg Makarov
CEO at TelQ
In conclusion
We helped TelQ maintain its position as a top-notch solution for businesses needing efficient SMS testing and sending. Through a comprehensive UI/UX redesign process, we enhanced the user experience, ensuring the platform is not only visually appealing but also intuitive and easy to navigate. These improvements have led to greater user satisfaction and a smoother experience across devices.
A big thank you to the TelQ team for their collaboration and valuable input throughout the process.
What our clients say
“The collaboration between our two teams has been great. It’s very easy to work with the Merge teammates. With Merge, we’re shipping more iteratively, working faster.”
Ryan Mick, Head of Product Design at Truemed
Design for SaaS & Fintech
Why choose Merge for your product design:
Building world-class product interfaces
Partnership & collaboration culture
Your conversions & growth is our main focus
Reliable delivery built on experience
