SaaS design agency for what happens after signup

Make your SaaS easier to use without losing its power

Your SaaS has to make sense to people who didn’t build it. We design around what customers come to do without burying the capabilities that make your product valuable. When you need development too, our engineers build the experience our designers shaped.

Hire us
lighting
lighting

Knowing what to do next shouldn’t be the hard part

You know what your SaaS should do, but the way someone will use it is still unclear. Those gaps can mean reworking features already in development. We map how people will complete the core task so you can work through the difficult choices before the build.

People keep switching screens or finding workarounds to finish a task, so routine work takes longer than it should. We remove unnecessary steps and put the information for each decision where people need it, keeping the controls experienced users rely on.

New users can finish signup and still have no idea what to do next. Extra setup puts more distance between them and their first useful result. We reshape the first steps around that result and move optional setup to the point where people need it.

Your SaaS has moved on, but the site still tells the old story. Visitors can overlook a product that would actually help them. We use examples from the product to show what people can accomplish, whether we’re updating both or just the website.
lighting

SaaS design services with development when you need it

We design your product’s screens and interactions, including what people see when there’s no data yet or an action fails. Reusable UI components help new features feel like part of the same product. Our engineers can build the front end or full application and connect its APIs. For the website, we map the pages and design for desktop and mobile.

    item 0 image
    SaaS product design
    item 1 image
    Application development
    item 2 image
    UI kits and design systems
    item 3 image
    SaaS website design

See what we’ve built and redesigned for SaaS teams

We built Agentless’s home-buying platform and redesigned the parts of Capable and TelQ that users found hard to use. Find the case closest to your product challenge and see what we delivered.

Agentless

Agentless is a real estate SaaS platform for U.S. homebuyers who want to purchase without a buyer’s agent. It gives them one online place to work with property details, prepare offers and agreements, and review inspection reports as the purchase progresses. Product challenge Before committing to the build, we had to establish how the platform would obtain property data and account for purchase-document requirements that vary by state. The buyer journey also needed to remain understandable without an agent. Our contribution We investigated technical feasibility, mapped the buyer journey in wireframes, designed the UI, and built the front end and backend. We integrated AI to organise property information and summarise inspection reports. Delivered We delivered a live web platform with purchase-document flows that account for the buyer’s state and AI-assisted inspection summaries. We also created the Agentless brand and a separate Webflow site with a savings calculator.

View case

1/7

What our clients say

image
Read Clutch review

“Natural, easy, and partnership. Those are the three words that come to mind. You guys have been an extension of our team. You blend your expertise of actual technical design with my brand design and vision.”

Fady Hawatmeh, CEO at Clockwork

project image

1/5

image

"It almost felt like the Merge team was part of our team... very open, honest, real collaboration. Our metrics have improved for sure."

Sankari Nair, Co-Founder of Recall

project image

1/5

image
Read Clutch review

“The Merge Development team is very good at what they do. It’s why we’ve continued to use their services even after a year. We plan to work with them for the rest of our business’s life.”

David Kemmerer, CEO & Co-Founder at CoinLedger

project image

1/5

image
Read Clutch review

“You're really good at listening to what it is that we're looking for and then matching us with a really great designer.”

Shah Turner, Co-Founder of HeyLady!

project image

1/5

image

“Overall, it’s been a great experience. The team’s been super responsive. The speed of implementing the designs in Figma and the speed of responding to our feedback and implementing changes were really good. Pleased with the amount that we got done.”

Winston Chenery, Senior Director of Marketing at Everyday Speech

project image

1/5

lighting
;

1

Set the scope

Share your requirements, current product materials and known dependencies. Together we decide what this engagement covers, who reviews the work and what remains outside it. If your SaaS is already live, test access lets us see the experience your users have today.

2

Approve the direction

We work through the agreed interaction or page structure and develop a representative screen or page. You review the UX and visual direction before we expand the design, so your team can catch a wrong assumption before it shapes the rest of the interface.

3

Design in batches

We develop the agreed screens, states and components in reviewable batches. You give feedback at agreed checkpoints, and we carry the changes through related flows and components. You approve each batch before we call it complete.

4

Build or hand off

We can build the agreed front end or full application. If your team builds it, we deliver editable Figma files with approved screens, states, components, assets and interaction notes, then walk your developers through the technical handoff.

lighting

Why SaaS teams choose Merge Rocks

Senior people who think with you

Senior people who think with you

Sometimes the right design decision is to question the request. Our senior designers and engineers help you weigh the alternatives and understand which one makes the task easier for your users.

A UI foundation that fits the job

A UI foundation that fits the job

A UI foundation needs upkeep as your product changes. We recommend a UI kit or design system that fits the team maintaining it, so you pay for structure you’ll actually use.

Engineering input as we design

Engineering input as we design

When we build your SaaS, designers and engineers check what the data and APIs allow. We work through the trade-offs during design, helping you avoid interface changes once the build starts.

lighting

Technology for building your SaaS product

We build SaaS interfaces, backend services and mobile apps. An existing codebase gives us the technical starting point; for a new product, we choose technologies around its workflows, data and future maintenance.

    item 0 image
    React
    item 1 image
    Next.js
    item 2 image
    Vue.js
    item 3 image
    Remix
    item 4 image
    Storybook
    item 5 image
    Expo
    item 6 image
    Node.js
    item 7 image
    Nest.js
lighting

Data, deployment and integrations

Changing user permissions can affect database rules and connected workflows, not just screens. We've used the tools below for data, deployment, source control, AI and automation. When development is in scope, we account for those dependencies in the build.

    item 0 image
    Supabase
    item 1 image
    Strapi
    item 2 image
    Netlify
    item 3 image
    Gitlab
    item 4 image
    AWS Bedrock
    item 5 image
    Zapier

Questions to settle before your SaaS project starts

Start with the unanswered question, not a feature count. If you have not seen the intended users complete the core task, a working first release can test that before a broader build. If people already use the product and the problem is onboarding, permissions, or a dense workflow, scope that problem directly. See MVP development for the first-release route.

Follow one important task from entry to result. Use support requests, usage data, and customer conversations where available to find where people stall or take a workaround. Then check which roles, data states, and dependencies shape that task. A single workflow can be the first scope. If the underlying problem remains unclear, Product UX Discovery can help define what to investigate.

Yes. We look at what the current components and repository already support, then decide what to reuse, extend, or replace. If a pattern looks good in Figma but conflicts with product behaviour or technical constraints, that conflict needs resolving before the design is build-ready. A wholesale rebuild is a separate decision, not the default starting point.

We map each workflow against real permissions: who can see, change, approve, or recover something, and in which account or workspace. The interface needs to explain restricted and pending states as clearly as successful ones. Tenant isolation is an engineering and security concern; the UI alone cannot enforce it. Implementation and verification belong in an explicitly agreed technical scope.

A missing result can mean no data, delayed sync, expired access, or a failed action. Those states need different messages and recovery paths. We design what users see and can do in each case, then agree expected behaviour with the team that owns the API. Building the connection, owning its contract, and testing it are included only when explicitly scoped.

Yes, if the first useful action is clear. We examine which setup, data, and permissions are needed to reach it, then focus on the steps blocking new users. The result might be a tighter first-run flow rather than a tour of the entire interface. Our onboarding teardown shows concrete patterns in live products.

Choose a measure that matches the task before changing it: first completed action, fewer failed attempts, or repeat use. Compare it after release for the relevant users where analytics and access allow. If the task cannot be measured yet, decide who will add that instrumentation. A change in retention may have several causes; assess the behaviour this work set out to improve.

Plan around 8–12 weeks for SaaS product design and development. A SaaS marketing website typically takes 3–4 weeks. For a focused redesign, we estimate the affected workflow separately.

We need to know who can approve an action and which system provides the data. Changing those decisions can mean reworking both the screens and the code. An integration another team is still building can hold up your launch even when the designs are ready.

For SaaS product design, our average monthly budget is $7,200. Our senior developer rate is $45–55 per hour. For design and development together, $20,000 is an indicative project budget.

If your backend already does the job, we can build on it. Adding billing rules or connecting another system means more work behind the interface, even if the screen itself barely changes.

Before implementation starts, we agree who owns QA, release, and technical handoff. If your team takes over, the handoff can include the agreed code, design files, setup notes, and known issues. Post-launch checks and ongoing maintenance are separate scope decisions, so you know who handles the first change request rather than assuming indefinite support is included.

Let's begin

Fill out the form — we’ll get back to you within 24 hours
Get a tailored proposal specifically for your project
Kick-start your project with our expert team